Product Returns

Katirin.info offers a 14-day return right for Katori products purchased through our site, in accordance with applicable consumer protection regulations.

Return Eligibility

You may return Katori items within 14 days of delivery if the product is unused, in original condition, and in its original packaging. The item must not show signs of wear, damage from misuse, or alteration. Return eligibility applies to all products unless otherwise specified at the time of purchase.

Return Conditions

To qualify for a return, your Katori product must meet the following conditions: it has not been used or worn; all original packaging, tags, and documentation are intact; the item is in the same condition as received; and no damage has occurred due to customer handling beyond normal inspection.

Return Procedure

To initiate a return, contact our customer service team within the 14-day period with your order number and reason for return. We will provide return instructions and a return address. You are responsible for shipping the item back to us, unless the return is due to our error or a defective product. Please package the item securely to prevent damage during transit.

Refund Terms

Once we receive and inspect your returned Katori product, we will process your refund within 7 business days. The refund will be issued to your original payment method. Please note that refunds are issued for the product price only; original delivery costs are non-refundable unless the return is due to our error or a defective item.

Defective Products

If your Katori item arrives defective or damaged, please report this to our customer service team immediately with photos as evidence. We will arrange a replacement or refund at no cost to you, including return shipping.

Contact Us

For return inquiries or to initiate a return, please contact our customer service team with your order details. We are here to assist you with any questions about our return policy.